Our Commitment

MindMix BC is committed to ensuring that our website and digital presence are accessible to all individuals, regardless of ability or technology. We believe that an inclusive digital experience is not just a legal obligation — it is a reflection of our core values of professionalism, excellence, and long-term thinking.

We are actively working to ensure our website conforms to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, as published by the World Wide Web Consortium (W3C).

What We Are Doing

We take a proactive approach to accessibility by incorporating the following practices into our digital infrastructure:

Design & Structure

• Clear visual hierarchy with consistent heading structures
• Sufficient color contrast between text and background elements
• Readable font sizes and scalable text that responds to browser settings
• Clean, uncluttered layouts that reduce cognitive load

Navigation & Interaction

• Keyboard-navigable website structure
• Descriptive link text and clearly labeled buttons
• Logical tab order throughout all pages
• Skip navigation links to allow users to bypass repetitive content

Images & Media

• Alternative text (alt text) provided for all meaningful images
• Decorative images marked appropriately to be ignored by screen readers
• Captions and transcripts provided for any video or audio content

Forms & Contact

• All form fields are clearly labeled
• Error messages are descriptive and easy to understand
• Consultation request forms are designed to be operable via keyboard and screen readers

Technology

• Semantic HTML used throughout the website
• ARIA (Accessible Rich Internet Applications) landmarks and labels applied where appropriate
• Regular testing across assistive technologies including screen readers

Assistive Technologies Supported

Our website is designed and tested to be compatible with the following assistive technologies:

• Screen Readers: NVDA, JAWS, VoiceOver (macOS and iOS), TalkBack (Android)
• Browser Zoom: Up to 200% without loss of content or functionality
• Keyboard Navigation: Full site navigable without a mouse
• High Contrast Mode: Compatible with operating system high contrast settings
• Voice Recognition Software: Compatible with Dragon NaturallySpeaking and similar tools

Known Limitations

While we strive for full accessibility compliance, we acknowledge that some areas of our website may still be in the process of being improved. Current known limitations include:

• Certain third-party embedded tools or plugins may not yet meet full WCAG 2.1 AA standards
• Some older PDF documents in our resources section may not be fully optimized for screen readers
• Legacy content pages are being progressively reviewed and updated

We are committed to resolving these limitations as part of our ongoing accessibility improvement roadmap.

Third-Party Content

Some content and functionality on our website is provided by third-party platforms and services. While we make every effort to work with accessible third-party providers, we cannot always control or guarantee the accessibility of external content. Where possible, we will provide accessible alternatives.

Standards & Guidelines

Our accessibility efforts are guided by the following standards and frameworks:

• WCAG 2.1 Level AA — Web Content Accessibility Guidelines by W3C
• AODA — Accessibility for Ontarians with Disabilities Act (where applicable)
• ADA — Americans with Disabilities Act (where applicable)
• Section 508 — U.S. Federal Rehabilitation Act (where applicable)

Feedback & Contact

We welcome your feedback on the accessibility of the MindMix BC website. If you experience any barriers, have difficulty accessing any content, or would like to request information in an alternative format, please reach out to us directly.

We aim to respond to all accessibility-related inquiries within 2 business days.

MindMix BC — Accessibility Support Email: info@mindmixbc.com Website: mindmixbc.com Client Portal: mindmixbc.com/portal

When contacting us, please include:

• The specific page or content you had difficulty accessing
• The assistive technology or browser you were using
• A description of the issue encountered

Formal Complaints

If you are not satisfied with our response to your accessibility concern, you may have the right to contact the relevant accessibility or human rights authority in your jurisdiction.

Continuous Improvement

Accessibility is not a one-time project — it is an ongoing commitment. MindMix BC conducts regular accessibility audits, incorporates accessibility requirements into all new development work, and trains our team on best practices for inclusive digital design.

We review and update this Accessibility Statement at least once per year or whenever significant changes are made to our website.

Timeline & Roadmap

At MindMix BC, we build better systems — and that includes building systems that work for everyone. Accessibility is a fundamental part of how we design, develop, and deliver digital infrastructure.